Dear Sir or Madam:
I am sophomore from the Department of Law. I’m writing the letter in purpose of complaining about the food and service in the canteen or campus.
To be frank, I am rather disappointed at the food quality, price and service in the canteen. First, the dishes are scarcely well cooked and most of them taste the same. Secondly, most of the dishes there are priced so high that some students cannot even afford them. Thirdly, the service in the canteen is far from satisfying and the inside of the canteen always seem untidy.
To solve the problem, I suggest that another canteen be built and a mechanism of competition be introduced between the old and the new. Besides, both the canteens should be subject to the students’ supervision. Dining is an everyday issue for students. It may affect their academic performance. Therefore, I sincerely hope this letter can draw your attention to the matter and I hope the problems mentioned above be solved as soon as possible. Please contact me by the address on the envelope or by phone at 6668888.
 
Comprehension
1. Which grade do you think the student is in?  
A. the first year in university  
B. the second year in university 
C. the third year in university
D. the fourth year in university
 
2. What problem(s) does the student complain about?     
A. the taste of dishes
B. the price of dishes
C. the service in the canteen
D. A, B and C
 
3. Which of the following suggestion does the student NOT mention in the letter?. 
A. introduce a mechanism of competition between the old and the new
B. students have the right to supervise both canteens
C. fire the employees in the canteen
D. built another canteen to compete with the old one
 
4. The purpose of the letter is to __________. 
A. improve students’ academic performance
B. solve the problems about the food and service in the canteen
C. draw the president’s attention
D. build as many as campus canteens
Vocabulary
sophomore  n. 大学二年级学生
à 同类积累：freshman 大学一年级学生/junior 大学三年级学生
Department of Law  法律系
complain about/of sth  抱怨
canteen n. 餐厅
be disappointed at 对……失望
scarcely adv. 几乎不
satisfying adj. 令人满意的
mechanism of competition  竞争机制
be subject to  受制于……
academic adj. 学业上的，学术上的
Keys to the comprehension
1.  B。词义理解题。信件伊始就提到了“I am sophomore…”，sophomore指的就是大学二年级学生。其他表达方式可见词汇补充。
2.  D。细节理解题。在文中第二段可以分别找到选项A, B C提到的三个问题，更仔细的同学还可以发现投诉的内容还包括the environment in the canteen(untidy)
3.  C。细节理解题。信中针对投诉内容，学生提出了一些建议，主要在文中第3段。其中C选项，开除原餐厅员工并没有提到。
4.  B。主旨题。A选项中的academic performance在文中提到是指日常饮食会影响（affect）；C选项文中有提到，但是真正目的是引起校长重视从而解决校园餐厅问题；D选项为干扰项，与原文不符。